Reference

What You Agree To When You Use zk999

Using zk999 means you accept the terms set out on this page. Access to our lobby, games, and payment options — including bKash, Nagad, and Rocket — depends on your local law and eligible regions. Read through so you know exactly where you stand.

Account EligibilityPayment RulesApplicable JurisdictionPrivacy CommitmentFair Use Policy
zk999 What You Agree To When You Use zk999
HOW WE HANDLE YOUR DATA

Account Security, Data Retention, and Your Rights

zk999 stores account data only as long as needed to operate your account and meet our compliance obligations. If you close your account, we retain transaction records for the period required under our data policy, then delete personal identifiers. You can request a copy of the data we hold on you by contacting support with proof of identity.

Data Retention

We keep transaction records tied to bKash, Nagad, and Rocket payments for our standard retention period. Personal profile data is deleted when no longer needed for operations.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve load times in the lobby. You can manage cookie preferences from the account settings page.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To request, correct, or delete your personal data, email support with your account ID and a photo of your ID document. We process requests within our stated handling window.

LEGAL SUPPORT CONTACT

Reach Us About Terms or Account Questions

If any section of these terms raises a question about your account, a transaction, or your eligibility to use the platform, our Bangladesh support team is the right first contact. Send your account reference and a brief description of the issue and we will pick it up from there.

Team online

Live Chat

Open the chat widget from any page inside your account. Available during stated support hours for account and legal queries.

Email Support

Write to our support address with your registered email and transaction reference. We respond to legal queries within our stated timeframe.

Help Section

Browse the account help section for answers on payment verification, account closure requests, and how to raise a formal dispute.

Common Questions About Our Terms

These are the questions we get most often about account rules, eligibility, and how we handle your data. If yours is not here, contact support directly.

Account registration is open to adults in eligible regions where local law permits online gaming. Access depends on your local law and jurisdiction — check your own country's rules before signing up.

Deposits via bKash, Nagad, or Rocket must come from accounts registered in your name. A mismatch will trigger a verification hold until the account details are confirmed with supporting documents.

Yes. We can close or suspend any account that breaches these terms — including duplicate accounts, identity mismatches, or prohibited use. Any balance under review will be withheld pending investigation.

Contact support with your bKash, Nagad, or Rocket transaction reference and your registered account email. We will investigate and respond within the timeframe set out in our support policy.

Yes. Email support with your account ID and identity document. We will compile and send the data we hold, or confirm deletion, within our stated data-request handling window.

We post updates on this page and may notify you via your registered email. Continuing to use the platform after a change means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.